Capita deliver PIP assessments (Personal Independent Payments) on behalf of the DWP (Department for Work and Pensions) in Wales.
They have a complaints and customer relations service where you can raise concerns about their service. You can call them on
If you complain by email it is definitely worth also copying in to the message their communications department on firstname.lastname@example.org
You can find some more recent information about PIP in Wales on our facebook page